TREAT YOUR DOG + GIVE TO RESCUE

FAQs

How do I select the rescue group I want you to donate to?
Please enter the name of the rescue you want to support in the field provided in your shopping cart before checkout.

Forgot to enter details of the rescue group you want to support? Contact us and we will ensure these details are added to your order and profits are donated accordingly.

How much will be donated to the rescue group of my choice?
100% of To The Rescue's profit is used to support our mission. 50% of the profit from your purchase is directly donated to the rescue group of your choice. The remainder is used to support the work of rescue groups in whatever way makes most impact.

This could be:

  • funding a specific project for a rescue group,
  • covering medical costs of a dog in need, 
  • or growing the To The Rescue business so we can increase our capacity overall to raise funds for rescue.

What is your return policy?
We will happily give you a refund or exchange within 30 days of purchase, provided the product is still in its original and saleable condition and packaging, and has not been worn or used.

This policy is in addition to your rights under the Australian Consumer Law.

Is shipping free?
We offer free standard shipping within Australia or you can pay to have your order sent via Express Post.

Do you ship internationally?
No, as we support Australian rescue organisations we are only offering shipping within Australia.

What is a social enterprise?
A social enterprise is a business that exists to make positive social impact.